FAQ - SoftBillsHub - Virtual Numbers, Social Media Growth, Airtime, Data & Bill Payments
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Frequently Asked Questions
Find answers to the most common questions about SMS PRIDE services, payments, and account management.
01How do I fund my wallet?
You can fund your wallet via bank transfer or card payment through our secure payment gateways. Funds reflect instantly with zero hidden fees, so you can start placing orders right away.
02Are the followers, likes, and views real?
Yes! We provide high-quality engagement from real-looking accounts. Our services are designed to be safe for your account and comply with platform guidelines. We never use bots that could get your account suspended.
03How fast is the delivery?
Most orders start delivering within seconds to minutes after payment. Large orders may take slightly longer but we always aim to fulfill as quickly as possible — 24 hours a day, 7 days a week.
04Is my wallet balance safe?
Absolutely. Your wallet balance is fully secured and never expires. All transactions are logged in your dashboard. For incomplete or failed orders, the amount is automatically refunded to your wallet.
05How do I become a reseller?
After creating your account, navigate to "Become a Reseller" in your dashboard. Fund your wallet with the qualifying amount and your account is instantly upgraded. You get wholesale pricing on all services and earn commissions on referrals.
06Can I use the API to automate orders?
Yes! We offer a powerful REST API that resellers can use to integrate our services into their own platforms or automate bulk orders. Visit the API documentation page for details.
07What platforms do you support?
We support all major social media platforms including Instagram, TikTok, Facebook, Twitter/X, YouTube, Snapchat, Telegram, and more. Our services catalog is regularly updated.
08What payment methods do you accept?
We accept bank transfers, debit/credit cards via Paystack, and wallet-to-wallet transfers. All payment channels are secured and encrypted.
09How do I contact support?
Our support team is available 24/7 via Telegram, WhatsApp, and email. We typically respond within minutes. For urgent issues, Telegram is the fastest channel.
10What is your refund policy?
If an order cannot be completed for any reason, the amount is fully refunded to your wallet automatically. We do not offer cash refunds for successfully delivered orders.
Still have questions?
Our support team is available 24/7 and ready to help you with anything.